Questions
Questions pharmacies ask
If your question is not here, WhatsApp us or book a demo.
Do we need new computers?
No. HaxenMed runs in the web browser on the computers, tablets and phones you already have, and can be added to the home screen like an app. A receipt printer and a barcode scanner are optional.
What happens when the internet goes?
The sales counter keeps working. HaxenMed keeps a copy of your drug list on the counter's device, so you can still search drugs, ring up sales and print receipts; each sale is kept on the device and sent when the connection returns. The rest of HaxenMed (adding drugs, purchases, reports, settings) needs a connection. The counter has to have been opened once with internet on that device, so the drug list is there. If a sale cannot be sent, it stays on the device marked as waiting, and an administrator can check it and clear it.
Can we use a barcode scanner?
Yes. A USB or Bluetooth scanner works at the counter like a keyboard, and the device's camera can scan barcodes too.
Which payments can we take?
Cash, MoMo and card are recorded with each sale, so the sales report shows how much came in each way. HaxenMed records the payment; the MoMo or card payment itself is taken on your own MoMo line or card machine.
Does HaxenMed handle NHIS claims?
Not today. A patient's NHIS or insurance number is kept on their profile, and NHIS fees can be recorded as an expense, but HaxenMed does not prepare or submit NHIS claims.
We have more than one branch. How does that work?
Each branch keeps its own stock. Staff work in their own branch; the administrator sees all of them and can move stock from one branch to another. The number of branches depends on your plan.
Can we bring our drug list in from Excel?
Yes. Download the template, fill it in, and import it. Every row is shown before anything is saved, and you choose whether existing drugs are updated or left as they are.
How does the free trial work?
14 days with every feature, and no card needed. Before it ends, choose a plan and pay by card or MoMo through Paystack. If you do not, the dashboard is locked, but your records are kept and come back when you subscribe.
Who owns our records?
The pharmacy. You can ask HaxenTech for a full copy of your records at any time.
How do we get help?
Monday to Friday, 08:00 to 17:00, by WhatsApp, phone or email. See contact details.
Can we see it working?
Yes. Book a demo with your own drug list, or start the free trial.
See HaxenMed with your own drugs and prices.
We come to your pharmacy, or meet online, and walk through the sales counter, stock and reports with your own drug list. Or start a 14-day trial yourself.